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Traditional business In this 5 minute video Teleopti's CTO, Mattias, and Technical Lead, Robin, discuss what machine learning means for AI, how ... Average Handle Time (AHT) – the sacred cow of contact centre metrics. But should it be? Aaron pulls no punches as he explains ... In this episode of Symplicity Conversations, Catherine Ripley speaks with Crystal Joramo, Vice President of Strategic Alliances at ...
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